At Island Royal Services, we understand that life can be unpredictable and schedules may need to change. To ensure fairness to both our clients and our team, we kindly ask that you review our rescheduling and cancellation policy below: 

1. Rescheduling Client

Rescheduling Clients may reschedule a cleaning appointment at no cost with at least 24 hours’ notice. Rescheduled appointments are subject to availability.

2. Cancellations Appointment

Cancellations: Appointments must be cancelled with at least 48 hours’ notice.

3. Recurring Services

For recurring clients, missed appointments will not be automatically rescheduled. Clients must request a new time slot, which will depend on availability. Consistent last-minute cancellations may result in removal from the recurring schedule. 

4. Company Cancellation

Company Cancellations In the rare event that we must cancel or reschedule a booking due to unforeseen circumstances, we will notify you as soon as possible and provide priority in rescheduling.

5. Payment Policy

At Island Royal Services we value your business and strive to make payments simple and convenient. Please review our payment policy below: Payment Due Date Payment due date is located on invoice  Accepted Payment Methods Invoice: An electronic invoice will be sent to your email or phone for quick and secure payment. Debit/Credit Card: Payments can be made on-site using a secure mobile card reader or directly through the invoice link. Late Payments/ Non-Payment Client will receive payment reminder via email or call Future services may be paused until outstanding balances are paid in full. Receipts A digital receipt will be provided immediately after payment for your records.    

6. Refunds

Refunds (if applicable) will be processed within [10 business days].

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